Privacy Policy seri33
seri33 takes seriously its responsibility to protect the personal information of every member. This policy explains transparently how your data is collected, used, stored and protected on our platform.
Our Core Privacy Principles
Six Data Protection Pillars of seri33
We uphold these principles in every aspect of how we handle member data.
High-Grade Data Security
All member personal information and financial transactions are protected using 256-bit SSL encryption technology. Every login session and withdrawal is processed through strict security layers to ensure your data remains protected at all times.
Clear User Consent
seri33 only collects data after obtaining explicit consent from members during the account registration process. You have full control over the information you share and can update your privacy settings at any time through your account.
No Disclosure to Third Parties
Member personal information will not be sold, rented or shared with any third party without your consent — except where required by law or to process payment transactions through approved service providers.
Secure Data Storage
Member data is stored on servers protected with multi-layer access controls. Only authorised staff may access member information, and every access is logged and continuously monitored to detect any unusual activity.
Regular Policy Updates
This Privacy Policy is reviewed and updated periodically to ensure it reflects current best practices in data protection. Any significant changes will be communicated to members via email or an in-account notice before the changes take effect.
24-Hour Privacy Support
The seri33 customer support team is ready to assist you with any queries related to privacy and data protection via 24/7 live chat in Malay and English. You can contact us at any time to review or request deletion of your data.
Detailed Policy
Full Content of the seri33 Privacy Policy
1. Introduction and Scope of Policy
This Privacy Policy ("Policy") is published by seri33, an online gambling platform operating under international licensing. This Policy applies to all users who access the seri33.one website, register an account, or use any of the services we provide.
We are committed to ensuring that all personal information you provide to seri33 is handled with full integrity, security and transparency. By using seri33 services, you agree to the terms set out in this Privacy Policy.
This Policy should be read together with the Terms & Conditions and Responsible Gambling Policy of seri33.
2. Personal Information We Collect
In the course of providing our services, seri33 may collect the following categories of information from you:
- Identity Information: Full name, date of birth, identity card number (MyKad), mobile phone number, and email address during the account registration process.
- Financial Information: e-wallet account details (Touch 'n Go eWallet), DuitNow information, online banking details (FPX), or cryptocurrency wallet details (USDT, BTC, ETH) used for deposit and withdrawal purposes.
- Usage Data: IP address, device type, operating system, web browser, pages visited, session duration, and gaming patterns on the platform.
- Communication Information: All correspondence via live chat and email with our customer support team.
- Identity Verification Data: Verification documents such as a copy of MyKad or passport submitted during the account verification process (KYC) to ensure compliance with anti-money laundering regulations.
3. Purpose of Using Personal Information
The personal information we collect is used solely for legitimate purposes related to the operation of seri33 services. The following are the main purposes for which the data is used:
- Processing new account registrations and verifying member identities through the required KYC procedure.
- Processing deposits, withdrawals and other financial transactions securely and in a timely manner.
- Providing effective customer support through our 24/7 live chat and email services.
- Monitoring account activity to detect fraud, money laundering, or any breach of Terms & Conditions.
- Sending account-related information, terms changes, security notices and relevant service updates.
- Complying with legal obligations and regulations under the international licensing we hold.
- Improving the quality of services, user interface and overall experience on the seri33 platform.
4. Legal Basis for Data Processing
seri33 processes your personal information on the following bases recognised under international data protection frameworks:
- Contract Performance: Data processing necessary to fulfil contractual obligations between seri33 and members, including payment processing and account management.
- Consent: Data collected based on explicit permission given by you during registration or subsequently through account settings.
- Legitimate Interests: Data processing for the purposes of security, fraud prevention, and service improvement that does not override your fundamental rights.
- Legal Obligation: Processing required by applicable law, including anti-money laundering reporting requirements.
5. Sharing and Disclosure of Information
seri33 will not sell, rent or disclose your personal information to third parties for marketing or commercial purposes. Your information may only be shared in the following limited situations:
- Payment Service Providers: Transaction information required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, or the cryptocurrency of your choice.
- Game Service Providers: Limited game data required by third-party game providers operating on our platform, subject to strict data confidentiality agreements.
- Legal Requirements: Where required by court order, directive from a regulatory body, or under applicable legal obligations.
- Fraud Prevention: Information that needs to be shared with relevant authorities to investigate or prevent fraud, account hacking, or money laundering.
All third parties that receive data from seri33 are required to comply with strict data security standards and may only use the information for the stated purposes.
6. Data Security Measures
seri33 implements various technical and organisational measures to ensure your personal information is consistently protected from unauthorised access, loss, misuse or disclosure:
- 256-bit SSL encryption for all data communications between your device and our servers.
- Two-factor authentication (2FA) available to protect your account from unauthorised access.
- Continuous security monitoring 24 hours a day, 7 days a week to detect any anomalies or intrusion attempts.
- Role-based access controls ensuring only authorised staff can access sensitive member data.
- Regular data backups and disaster recovery procedures to ensure continuity of service.
- Regular data security training for all staff who handle member personal information.
7. Data Retention Period
seri33 only retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. The following are general guidelines on retention periods:
- Active Account Records: Account information is retained for the duration that your account remains active and in use.
- After Account Closure: Financial and transaction records are retained for the period required by applicable anti-money laundering legal obligations.
- Communication Records: Live chat logs and email correspondence are retained for a limited period for quality control and complaint resolution purposes.
When data is no longer needed and there is no legal obligation to retain it, seri33 will securely delete or anonymise that personal information.
8. Cookies and Tracking Technologies
The seri33.one website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. There are several types of cookies we use:
- Essential Cookies: Required for basic website operations, including staying logged in and session security. These cookies cannot be disabled.
- Preference Cookies: Store your language preference, interface layout and other personal settings for your convenience.
- Analytics Cookies: Help us understand platform usage patterns in an aggregated and anonymous way for service improvement purposes.
You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions of the seri33 platform.
9. Cross-Border Data Transfers
As a platform operating under international licensing, seri33 may transfer your personal information to servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards in place, including:
- The use of internationally recognised standard contractual clauses to ensure equivalent data protection.
- Regular assessments of third-party service providers to ensure compliance with the established data security standards.
- Data encryption during transfer to prevent any unauthorised access.
Your Rights as a User
seri33 Member Data Protection Rights
As a seri33 member, you have the following rights regarding the personal information we hold about you.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You may request correction of inaccurate or incomplete data through your account settings or our customer support.
Right to Erasure
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
Right to Restriction of Processing
In certain situations, you may request that we restrict the processing of your data while a dispute is being resolved.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes or on the basis of certain legitimate interests.
Right to Data Portability
You may request your data in a structured, machine-readable format for the purpose of transferring it to another platform.
10. Amendments to the Privacy Policy
seri33 reserves the right to amend, update or replace this Privacy Policy at any time in response to operational needs, legal changes, or improvements to our data protection practices. Any significant changes will be communicated to all active members via:
- A notice in your account when you log in to the seri33 platform.
- An email notification to the address registered to your account.
- A clear display on this Privacy Policy page with the new effective date.
Continued use of seri33 services after the effective date of any amendment will be deemed as your acceptance of the updated version of the Policy.
11. Privacy Contact Information
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English through the seri33.one website.
- Email: [email protected]
Our data protection team will endeavour to respond to all legitimate enquiries within a reasonable timeframe. We are committed to addressing any privacy concerns you have seriously and thoroughly.
Ready to Play with Confidence?
Your data is protected, your privacy is respected. Register a seri33 account today and enjoy a safe, responsible and enjoyable online gambling platform for Malaysian players.